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Managed IT · Goshen, NY & the Hudson Valley

IT you can
plan around.

Workstation care, practical security, and a clear path to help. Know what is covered, what support is included, and what comes next.

Explore the $299 assessment Compare plans
Per-workstation plans Clear support allowances Written scope before work
FIX256 / YOUR IT PLANILLUSTRATED

One plan.
Clear responsibilities.

01
Monitoring & patching

Included in every workstation plan

02
Endpoint security

Included from Silver upward

03
Routine human support

Weekday hours, with plan allowances

Coverage follows your written service scope.
This illustration is not live client performance data.

WORKSTATION CAREENDPOINT SECURITYCLOUD & NETWORKSSCOPED PROJECTS
Practical IT. Clear expectations.

A local relationship.
A documented plan.

Your business needs technology that fits the way you work.

FIX256 brings workstation care and separately scoped cloud, network, backup, and project services into one conversation. We agree on responsibilities, service hours, and costs before work starts.

Book a free 20-minute intro call
Services that work together

Start with the need.
Define the right scope.

Choose workstation care for ongoing device management. Discuss cloud, network, backup, and project needs as separate services with clear deliverables and pricing.

MSP

Managed workstation care

Monitoring and patching for covered desktops and laptops, with routine remote support allowances by plan.

  • Bronze, Silver, Gold & Platinum plans
  • Client-wide monthly support pools
  • Routine support: Mon–Fri, 9am–5pm Eastern
Compare workstation plans
SEC

Endpoint security & IT review

Endpoint security is included with Silver, Gold, and Platinum. Start with an agreed review to understand your priorities.

  • Endpoint coverage defined in your scope
  • Products confirmed in your quote
  • Remote assessment for up to 25 users
Explore the $299 assessment
M365

Microsoft 365 & cloud

Administration, migration planning, and collaboration support around the systems your team uses.

  • Microsoft 365 administration
  • Email and access planning
  • SaaS and licenses separately scoped
Discuss cloud services
NET

Networks, Wi-Fi & firewalls

Practical planning and support for the infrastructure connecting your users, devices, and locations.

  • Business Wi-Fi and network planning
  • Firewall and remote-access projects
  • Hardware and onsite work quoted separately
Discuss your network
BDR

Backup & recovery planning

Agree on covered systems, retention, responsibilities, and recovery priorities before choosing a solution.

  • Backup services separately scoped
  • Recovery objectives defined in writing
  • Testing and recovery work by agreement
Discuss backup needs
OPS

Projects & IT operations

Plan changes, equipment rollouts, office moves, and vendor coordination around a defined scope.

  • Project scope and timing agreed first
  • Servers require a separate higher quote
  • Onsite visits and travel separately quoted
Discuss a project
Managed workstation plans

Choose the care.
Know the allowance.

Monthly pricing is per covered desktop or laptop. Every plan includes monitoring and patching. Silver, Gold, and Platinum also include endpoint security.

Technician minutes pool per client each month. Routine human support: Mon–Fri, 9am–5pm Eastern. Backup and SaaS are separate. Only Platinum may request separately billed after-hours work, subject to availability.

Bronze

Managed monitoring and patching.

$49per workstation / month
  • Monitoring & patching
  • Endpoint security not included
  • 0 technician minutes
    per workstation / month

A foundation for stable workstations.

Discuss Bronze
Silver

Endpoint security with occasional routine assistance.

$99per workstation / month
  • Monitoring & patching
  • Endpoint security included
  • 15 technician minutes
    per workstation / month

A little more help for everyday needs.

Discuss Silver
Gold

Endpoint security with a larger support allowance.

$149per workstation / month
  • Monitoring & patching
  • Endpoint security included
  • 30 technician minutes
    per workstation / month

More room for regular remote support.

Discuss Gold
Platinum

The largest routine support allowance.

$199per workstation / month
  • Monitoring & patching
  • Endpoint security included
  • 45 technician minutes
    per workstation / month

More support, with after-hours requests by quote.

Discuss Platinum

A monthly pool for your business

Included technician minutes pool across your covered workstations within one client each month. Bronze has no included human support minutes. Additional work is quoted separately.

Clear support hours

Routine human support is Monday–Friday, 9am–5pm Eastern. Platinum alone is eligible to request separately billed after-hours work; availability is not guaranteed.

Scope comes first

Backup and SaaS are separate. Projects, hardware, onsite work, travel, and specialist recovery are separately quoted. Servers require a higher, separate quote. Products and coverage are confirmed in your written scope.

A defined first step

Understand your IT.
Then decide what to change.

A fully remote assessment for up to 25 users. Start with a free intro call, then agree on scope, access, deliverables, and timing.

See the $299 assessment
A support model you can understand

One path to help.
Agreed priorities.

Routine support follows your plan allowance and weekday hours. Urgent issues follow your written escalation instructions; website inquiries are not an emergency channel.

01

Set the coverage

Confirm covered workstations, selected products, support hours, responsibilities, and separately quoted services.

02

Keep a clear support path

Use your contracted channel or email support@fix256.com. Included technician time pools within your client account each month.

03

Plan the next change

Agree on access, timing, scope, and price for projects, onsite visits, or additional support before work begins.

Existing client? Email support@fix256.com, pay an invoice, or use your contracted support and escalation channel.

Separately scoped physical security

See your site.
Manage door access.

Plan commercial cameras, recording, door access, and the network behind them. Installation and onsite work are quoted separately for your location.

Explore cameras & access control
Technology we work with

Business tools.
A practical fit.

Product selection and licensing follow your needs and written scope. Endpoint-security products are confirmed in the quote.

Business password management

LastPass

Password-vault administration, credential sharing, and employee onboarding and offboarding.

Visit LastPass
Cloud communications & email

Intermedia

Business email and communications, with migration planning and administration scoped to your team.

Visit Intermedia
Networks, cameras & access

UniFi by Ubiquiti

Networking, UniFi Protect, and UniFi Access systems planned around your locations and project requirements.

Visit UniFi by Ubiquiti

Product names and trademarks belong to their respective owners. Licenses and SaaS are separately scoped.

Common questions

Know the basics
before we talk.

Have a different question? Contact FIX256 or explore the remote assessment.

01Are plans priced per user or per device?

The Bronze, Silver, Gold, and Platinum prices shown here are per covered workstation (desktop or laptop) per month. Servers require a higher, separate quote. Other devices and BYOD arrangements are agreed separately.

02How do included technician minutes work?

Silver includes 15 minutes, Gold 30 minutes, and Platinum 45 minutes per covered workstation each month. Those minutes pool within your client account for routine technician support. Bronze includes no human support minutes. Additional work is separately quoted.

03Is support available around the clock?

Routine human support is Monday–Friday, 9am–5pm Eastern. Platinum clients may request separately billed after-hours work, subject to availability. It is not guaranteed. Automated monitoring is not a continuously staffed helpdesk.

04Are backup, SaaS, and onsite visits included?

Backup and SaaS are separate. Projects, hardware, onsite work, travel, and specialist recovery require a separate scope and quote unless expressly included in your written agreement.

05What does the $299 assessment cover?

It is a fully remote assessment for an organization with up to 25 users. We agree on systems, access, scope, deliverables, and timing before work begins. It does not include penetration testing, compliance certification, remediation, or onsite work. See the assessment page for the offer details.

06How do existing clients request support?

Email support@fix256.com or use your contracted support channel. For urgent incidents, follow your contracted escalation instructions. Do not email passwords, access codes, payment details, or sensitive incident data.

Start with a conversation

Let’s make your IT
easier to plan.

Tell us about your workstations, current challenges, and priorities. A free 20-minute intro call can help identify a suitable next step.

Book intro call
Phone845-210-1677Sales & general inquiriesadmin@fix256.comExisting-client supportsupport@fix256.com
Mailing address · Postal mail onlyPO Box 216
Goshen, NY 10924

Routine support: Mon–Fri, 9am–5pm Eastern. For urgent incidents, use your contracted escalation instructions.

LET’S DISCUSS YOUR IT NEEDS

Start a conversation with FIX256.

Our online inquiry form is temporarily unavailable. Email us with your company name, team size, and what you want to improve.

Email admin@fix256.comCall 845-210-1677Book a free 20-minute intro call

Existing client? Contact support@fix256.com. Do not email passwords or sensitive data.