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Managed IT · Goshen, NY & the Hudson Valley

IT you can
plan around.

Workstation care, practical security, and a clear path to help. Know what is covered, what support is included, and what comes next.

Book a Free 20-Minute Call Compare plans
Per-workstation plans Clear support allowances Written scope before work
FIX256 / YOUR IT PLANILLUSTRATED

One plan.
Clear responsibilities.

01
Monitoring & patching

Included in every workstation plan

02
Endpoint security

Included with Silver and Platinum. On Gold, endpoint protection is provided through MDR.

03
Routine human support

Weekday hours, with plan allowances

Coverage follows your written service scope.
This illustration is not live client performance data.

WORKSTATION CAREENDPOINT SECURITYCLOUD & NETWORKSSCOPED PROJECTS
Practical IT. Clear expectations.

A local relationship.
A documented plan.

Your business needs technology that fits the way you work.

FIX256 brings workstation care and separately scoped cloud, network, backup, and project services into one conversation. We agree on responsibilities, service hours, and costs before work starts.

Book a free 20-minute intro call
Services that work together

Start with the need.
Define the right scope.

Choose workstation care for ongoing device management. Discuss cloud, network, backup, and project needs as separate services with clear deliverables and pricing.

MSP

Managed workstation care

Monitoring and patching for covered desktops and laptops, with routine remote support allowances by plan.

  • Bronze, Silver, Gold & Platinum plans
  • Client-wide monthly support pools
  • Routine support: Mon–Fri, 9am–5pm Eastern
Compare workstation plans
SEC

Endpoint security

Endpoint security is included with Silver and Platinum. On Gold, endpoint protection is provided through MDR. Gold and Platinum include managed detection and response (MDR) and server backup.

  • Endpoint coverage defined in your scope
  • Products confirmed in your quote
Book a Free 20-Minute Call
AI

AI & automation

Explore where repetitive office work could benefit from automation, starting with a conversation about your workflows.

  • $299 consultation with Greg
  • One session, up to 60 minutes
  • Implementation scoped separately
Explore AI & automation
M365

Microsoft 365 & cloud

Administration, migration planning, and collaboration support around the systems your team uses.

  • Microsoft 365 administration
  • Email and access planning
  • SaaS and licenses separately scoped
Discuss cloud services
NET

Networks, Wi-Fi & firewalls

Practical planning and support for the infrastructure connecting your users, devices, and locations.

  • Business Wi-Fi and network planning
  • Firewall and remote-access projects
  • Hardware and onsite work quoted separately
Discuss your network
BDR

Backup & recovery planning

Agree on covered systems, retention, responsibilities, and recovery priorities before choosing a solution.

  • Server backup is included with Gold and Platinum for servers covered under your separate server quote. Covered systems, schedule, retention, storage limits, and restore options are confirmed in your written scope. Other backup and SaaS are separate.
  • Recovery objectives defined in writing
  • Testing and recovery work by agreement
Discuss backup needs
OPS

Projects & IT operations

Plan changes, equipment rollouts, office moves, and vendor coordination around a defined scope.

  • Project scope and timing agreed first
  • Servers require a separate higher quote
  • Onsite visits and travel separately quoted
Discuss a project
Managed workstation plans

Choose the care.
Know the allowance.

Monthly pricing is per covered desktop or laptop. Every plan includes monitoring and patching. Silver and Platinum include endpoint security. On Gold, endpoint protection is provided through MDR. Gold and Platinum include managed detection and response (MDR) and server backup.

Technician minutes pool per client each month. Routine human support: Mon–Fri, 9am–5pm Eastern. Only Platinum may request separately billed after-hours work, subject to availability. Availability is not guaranteed. Other backup and SaaS are separate. Servers require a higher, separate quote. Products and coverage are confirmed in your written scope.

Bronze

Managed monitoring and patching.

$49 per workstation / month
  • Monitoring & patching
  • Endpoint security not included
  • 0 technician minutes per workstation / month

A foundation for stable workstations.

Discuss Bronze
Silver

Endpoint security with occasional routine assistance.

$99 per workstation / month
  • Monitoring & patching
  • Endpoint security included
  • 15 technician minutes per workstation / month

A little more help for everyday needs.

Discuss Silver
Gold

MDR and server backup, with a larger support allowance.

$149 per workstation / month, or $129 per workstation / month if you sign within 30 days of the date on your written proposal
  • Monitoring & patching
  • Managed detection and response (MDR) included
  • Endpoint protection provided through MDR
  • Server backup included for servers covered under your separate server quote. Covered systems, schedule, retention, storage limits, and restore options are confirmed in your written scope.
  • 30 technician minutes per workstation / month

More room for regular remote support.

Discuss Gold
Platinum

The largest routine support allowance.

$199 per workstation / month
  • Monitoring & patching
  • Endpoint security included
  • Managed detection and response (MDR) included
  • Server backup included for servers covered under your separate server quote. Covered systems, schedule, retention, storage limits, and restore options are confirmed in your written scope.
  • 45 technician minutes per workstation / month
  • After-hours work by quote, billed separately. Availability is not guaranteed.
  • One-time email-security setup and email-backup setup, with those setup hours included in the plan and not billed separately. The setup includes advanced phishing filtering, DMARC setup, and hardening on top of Microsoft 365 or Google Workspace, plus email backup setup.
  • Email-security and email-backup service licenses are billed separately unless your written scope says otherwise.

More support, with after-hours requests by quote.

Discuss Platinum

A monthly pool for your business

Included technician minutes pool across your covered workstations within one client each month. Bronze has no included human support minutes. Additional work is quoted separately.

Clear support hours

Routine human support is Monday–Friday, 9am–5pm Eastern. Platinum alone is eligible to request separately billed after-hours work; availability is not guaranteed.

Scope comes first

Server backup is included with Gold and Platinum for servers covered under your separate server quote. Covered systems, schedule, retention, storage limits, and restore options are confirmed in your written scope. Other backup and SaaS are separate. Projects, hardware, onsite work, travel, and specialist recovery are separately quoted. Servers require a higher, separate quote. Products and coverage are confirmed in your written scope.

A free 20-minute call

Tell us about
your office.

Tell us about your office: how many computers you have, what's working and what isn't. We'll talk through your setup and which plan, if any, fits. The call is free.

Book a Free 20-Minute Call
A support model you can understand

One path to help.
Agreed priorities.

Routine support follows your plan allowance and weekday hours. Urgent issues follow your written escalation instructions; website inquiries are not an emergency channel.

01

Set the coverage

Confirm covered workstations, selected products, support hours, responsibilities, and separately quoted services.

02

Keep a clear support path

Use your contracted channel or email support@fix256.com. Included technician time pools within your client account each month.

03

Plan the next change

Agree on access, timing, scope, and price for projects, onsite visits, or additional support before work begins.

Existing client? Email support@fix256.com, pay an invoice, or use your contracted support and escalation channel.

Technology we work with

Business tools.
A practical fit.

Product selection and licensing follow your needs and written scope. Endpoint-security products are confirmed in the quote.

Business password management

LastPass

Password-vault administration, credential sharing, and employee onboarding and offboarding.

Visit LastPass
Cloud communications & email

Intermedia

Business email and communications, with migration planning and administration scoped to your team.

Visit Intermedia

Product names and trademarks belong to their respective owners. Licenses and SaaS are separately scoped.

Common questions

Know the basics
before we talk.

Have a different question? Contact FIX256 or book a free 20-minute call.

01Are plans priced per user or per device?

The Bronze, Silver, Gold, and Platinum prices shown here are per covered workstation (desktop or laptop) per month. Servers require a higher, separate quote. Other devices and BYOD arrangements are agreed separately.

02How do included technician minutes work?

Silver includes 15 minutes, Gold 30 minutes, and Platinum 45 minutes per covered workstation each month. Those minutes pool within your client account for routine technician support. Bronze includes no human support minutes. Additional work is separately quoted.

03Is support available around the clock?

Routine human support is Monday–Friday, 9am–5pm Eastern. Platinum clients may request separately billed after-hours work, subject to availability. It is not guaranteed. Automated monitoring is not a continuously staffed helpdesk.

04Are backup, SaaS, and onsite visits included?

Server backup is included with Gold and Platinum for servers covered under your separate server quote. Covered systems, schedule, retention, storage limits, and restore options are confirmed in your written scope. Other backup and SaaS are separate. Projects, hardware, onsite work, travel, and specialist recovery require a separate scope and quote unless expressly included in your written agreement. Servers require a higher, separate quote.

05How do existing clients request support?

Email support@fix256.com or use your contracted support channel. For urgent incidents, follow your contracted escalation instructions. Do not email passwords, access codes, payment details, or sensitive incident data.

06What is the Gold $129 rate?

Gold is $149 per workstation per month. If you sign within 30 days of the date on your written proposal, Gold is $129 per workstation per month.

07What is MDR, and which plans include it?

Gold and Platinum include managed detection and response (MDR). Monitoring and response hours depend on the MDR service in your written scope. The product used for a client is confirmed in the written scope.

08What is included in Platinum's email-security setup?

Platinum includes one-time email-security setup and email-backup setup. Those setup hours are included in the plan and are not billed separately. The setup includes advanced phishing filtering, DMARC setup, and hardening on top of Microsoft 365 or Google Workspace, plus email backup setup. Email-security and email-backup service licenses are billed separately unless your written scope says otherwise.

Start with a conversation

Let’s make your IT
easier to plan.

Tell us about your workstations, current challenges, and priorities. A free 20-minute intro call can help identify a suitable next step.

Book intro call
Phone845-210-1677Sales & general inquiriesadmin@fix256.comExisting-client supportsupport@fix256.com
Mailing address · Postal mail onlyPO Box 216
Goshen, NY 10924

Routine support: Mon–Fri, 9am–5pm Eastern. For urgent incidents, use your contracted escalation instructions.

LET’S DISCUSS YOUR IT NEEDS

Start a conversation with FIX256.

Our online inquiry form is temporarily unavailable. Email us with your company name, team size, and what you want to improve.

Email admin@fix256.comCall 845-210-1677Book a free 20-minute intro call

Existing client? Contact support@fix256.com. Do not email passwords or sensitive data.